FAQ
General
- How can I update my personal, address and bank details?
- What are the banking details of Daimler Truck Financial Services?
- I have changed my contact details, but I also have other agreements with Mercedes-Benz (such as a lease agreement for my private car and/or insurance). Do I need to update my information everywhere?
- I have a complaint about my lease contract.
- I have a complaint about the use of my personal data.
Financieel
- How can I request a copy of my contract?
- How can I request a copy of an invoice?
- Can I receive my invoices by e-mail?
- How can I obtain my depreciation table?
- I am driving more or less kilometers than contractually agreed.
- I have lost my registration certificate or registration card, what should I do now?
- Where can I have my new license plate made, if I have lost it?
- I have left the company. Am I now released from my obligations regarding the lease contract?
- I have a complaint about my lease contract.
Finance
- How can I request a copy of an invoice?
- How can I obtain my depreciation table?
- Can I receive my invoices by e-mail?
- Is payment of invoices only possible via direct debit?
- Is it possible to change the payment date of my invoice?
- What should I do if I am unable to pay my invoice?
- What should I do if payment by direct debit was unsuccessful? How can I pay my invoice?
- What are the banking details of Daimler Truck Financial Services?
- I have received an invoice for maintenance/repair of my vehicle.
- Will there be any charges if I do not respect the payment term?
- I have received charges for the road tax on my vehicle even though this is included in my contract. What can I do?
- How can I file an objection against a received PV?
- When will I receive my credit amount back into my bank account?
- Why do I pay more interest and less depreciation in the first periods of my loan/financing than in the later periods?
- How can I pay the redemption amount of my contract?
- Can I receive an invoice without interest mentioned?
Maintenance
Damage
End of contract
- How can I receive a proposal for early termination of the contract?
- What should I do if I want to prolong my current contract?
- Can I take over the vehicle at the end of the contract?
- How can I pay the redemption amount of my contract?
- Can a new party take over my contract?
- What is the process after I have completed and returned the transfer form?
Would you like to learn more?
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